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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Are there any hidden fees?
Definitely not! There are no gimics, no hidden fees, no contracts.
Views: 1382
Article Can you help me with some web design issues on my site?
Unfotunately, we do not offer web design as a service yet but feel free to submit a help desk...
Views: 1287
Article How do I cancel my account?
You can cancel at any time by sending us a helpdesk ticket from your members area. For security...
Views: 1494
Article How do I get a refund?
If you were billed less than 15 days ago, We can refund you. Simply send us a request via the...
Views: 1396
Article How does your technical support work?
Help Desk The Help Desk is where you submit your support requests. It's in your members' area. We...
Views: 1800
Article How fast do issues get resolved?
Ideally, we try to reply and fix your tickets within a few hours. In a worse case scenario, we...
Views: 1357
Article How good is your pricing?
It's good enough for us to be confident that if you shopped around, we'd either match or beat...
Views: 1198
Article How much bandwidth do I need?
Your bandwidth requirement depends on how much traffic your site will get. Since it is difficult...
Views: 1450
Article How much disk space do I need?
Disk space usage depends on the amount of content you upload to your account. Normally, a small...
Views: 1387
Article How often do you run backups?
We run backups every two days and also keep a fresh copy on a remote backup system at all times.
Views: 1348
Article I have a Dedicated Server, can you provide support to my end users?
If you are one of our dedicated server owners, we support the server and all its accounts as a...
Views: 1361
Article Is your system really easy to use?
We try not to overwhelm our users with fancy gadgets, buttons and links everywhere in an effort...
Views: 1283
Article What do you mean by "friendly North American staff"?
Many companies outsource their support to other countries. In business, saving dollars usually...
Views: 1429
Article What kind of uptime can I expect?
We offer a 99% uptime guarantee.
Views: 1405
Article What payment methods do you support?
We currently use Alert PayTM or PayPalTM to process all Visa, Mastercard, Discover and American...
Views: 1465
Article Where can I learn more about your Dedicated Server packages?
Check out our Dedicated Servers details page here: http://www.okteck.com/dedicatedservers.php
Views: 1295
Article Where can I learn more about your Virtual Servers?
Check out our Virtual Servers detail page here: http://www.okteck.com/virtualservers.php
Views: 1340
Article Where can I learn more about your Web Hosting packages?
Check out our Web Hosting details page here: http://www.okteck.com/webhosting.php
Views: 1500

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