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Knowledgebase

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Articles

Article Are there any hidden fees?
Definitely not! There are no gimics, no hidden fees, no contracts.
Views: 1172
Article Can you help me with some web design issues on my site?
Unfotunately, we do not offer web design as a service yet but feel free to submit a help desk...
Views: 1085
Article How do I cancel my account?
You can cancel at any time by sending us a helpdesk ticket from your members area. For security...
Views: 1265
Article How do I get a refund?
If you were billed less than 15 days ago, We can refund you. Simply send us a request via the...
Views: 1197
Article How does your technical support work?
Help Desk The Help Desk is where you submit your support requests. It's in your members' area. We...
Views: 1567
Article How fast do issues get resolved?
Ideally, we try to reply and fix your tickets within a few hours. In a worse case scenario, we...
Views: 1149
Article How good is your pricing?
It's good enough for us to be confident that if you shopped around, we'd either match or beat...
Views: 1026
Article How much bandwidth do I need?
Your bandwidth requirement depends on how much traffic your site will get. Since it is difficult...
Views: 1193
Article How much disk space do I need?
Disk space usage depends on the amount of content you upload to your account. Normally, a small...
Views: 1176
Article How often do you run backups?
We run backups every two days and also keep a fresh copy on a remote backup system at all times.
Views: 1138
Article I have a Dedicated Server, can you provide support to my end users?
If you are one of our dedicated server owners, we support the server and all its accounts as a...
Views: 1177
Article Is your system really easy to use?
We try not to overwhelm our users with fancy gadgets, buttons and links everywhere in an effort...
Views: 1120
Article What do you mean by "friendly North American staff"?
Many companies outsource their support to other countries. In business, saving dollars usually...
Views: 1130
Article What kind of uptime can I expect?
We offer a 99% uptime guarantee.
Views: 1194
Article What payment methods do you support?
We currently use Alert PayTM or PayPalTM to process all Visa, Mastercard, Discover and American...
Views: 1169
Article Where can I learn more about your Dedicated Server packages?
Check out our Dedicated Servers details page here: http://www.okteck.com/dedicatedservers.php
Views: 1077
Article Where can I learn more about your Virtual Servers?
Check out our Virtual Servers detail page here: http://www.okteck.com/virtualservers.php
Views: 1124
Article Where can I learn more about your Web Hosting packages?
Check out our Web Hosting details page here: http://www.okteck.com/webhosting.php
Views: 1262

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