The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Are there any hidden fees?
Definitely not! There are no gimics, no hidden fees, no contracts.
Can you help me with some web design issues on my site?
Unfotunately, we do not offer web design as a service yet but feel free to submit a help desk...
How do I cancel my account?
You can cancel at any time by sending us a helpdesk ticket from your members area. For security...
How do I get a refund?
If you were billed less than 15 days ago, We can refund you. Simply send us a request via the...
How does your technical support work?
Help Desk The Help Desk is where you submit your support requests. It's in your members' area. We...
How fast do issues get resolved?
Ideally, we try to reply and fix your tickets within a few hours. In a worse case scenario, we...
How good is your pricing?
It's good enough for us to be confident that if you shopped around, we'd either match or beat...
How much bandwidth do I need?
Your bandwidth requirement depends on how much traffic your site will get. Since it is difficult...
How much disk space do I need?
Disk space usage depends on the amount of content you upload to your account. Normally, a small...
How often do you run backups?
We run backups every two days and also keep a fresh copy on a remote backup system at all times.
I have a Dedicated Server, can you provide support to my end users?
If you are one of our dedicated server owners, we support the server and all its accounts as a...
Is your system really easy to use?
We try not to overwhelm our users with fancy gadgets, buttons and links everywhere in an effort...
What do you mean by "friendly North American staff"?
Many companies outsource their support to other countries. In business, saving dollars usually...
What kind of uptime can I expect?
We offer a 99% uptime guarantee.
What payment methods do you support?
We currently use Alert PayTM or PayPalTM to process all Visa, Mastercard, Discover and American...
Where can I learn more about your Dedicated Server packages?
Check out our Dedicated Servers details page here: http://www.okteck.com/dedicatedservers.php
Where can I learn more about your Virtual Servers?
Check out our Virtual Servers detail page here: http://www.okteck.com/virtualservers.php
Where can I learn more about your Web Hosting packages?
Check out our Web Hosting details page here: http://www.okteck.com/webhosting.php
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