What do you mean by "friendly North American staff"?

Many companies outsource their support to other countries. In business, saving dollars usually equates to a better ROI ("Return On Investment"). Although we agree with saving money, we don't agree that it be at our customers' expense. All of our support agents are Canadian or American. There are many pros to homegrown support, to name a few: no language barriers, no cultural barriers, regular North American hours of operation and fluent english or francophone agents.

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